About the magical word “Sorry”.
No need to wait and wait for all the processes to finally work out, all the details to stand in their place, all the staff to reincarnate into the best customer experience guru ...
Business is a living organism that is constantly changing. And there is a good chance that something bad and unpleasant will happen. It may not solve the issue in principle, but it will certainly alleviate the situation and give a second chance to the already archaic word "Sorry".
Just give it a try. You will be surprised. "Sorry" ...
Over the course of my life, I met many managers who held high positions. But I can identify units as true Leaders. In addition to all the qualities, they all had one thing in common. They did not copy others, did not try to play any role. They were all themselves. So my advice to future Leaders is, "First of all, be yourself, go your own path”.
When managing large B2B team in the telecommunications company Bitė, one regularity became clear. The attempt to set daily goals and keep people under control failed.
Weekly goals were then set. The results improved significantly. But real success came when each team member received a monthly goal and absolute freedom.
The test showed that if team members are both smart and reliable, they need to be given as much freedom as possible. Everyone has their good and bad days, habits. Sometimes a whole week can be fruitless, but a few hard days can bring an even better result than expected.
I think long distance is more important in business. And a Leader needs a lot of patience and trust in people.