Silence can be awkward but if used deliberately and with intent it can become a great tool in your user interviews, usability tests and just about any conversation you might have
The Science of Silence: Intentional Silence as a Moderation Technique
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Be the first to commentMeet Jeff Patton, one of the godfathers of user experience design and an originator of user story based product development. His user story mapping methods as well as overall approach towards product development is helping many great companies to deliver top notch user experiences.
Watch a video to get a good look at whats, whys and hows of user story mapping
Buy a book here https://www.amazon.com/User-Story-Mapping-Discover-Product-ebook/dp/B00NF07FHS
User Story Mapping with Jeff Patton
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User interviews can be a great way to get qualitative insight about your product or idea. However to make the most of it it takes practice and an ability to ask the right questions in the right way.
Regardless of whether you are a seasoned vet or just starting with user interviews, this cheat sheet is a great resource to keep handy when prepping to talk with your users. It will help you understand how to structure and ask better questions.
A Cheatsheet for User Interview and Follow Ups Questions by Stéphanie Walter - UX designer & Mobile Expert.
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Rūta Dapkūnaitė on UX/user researchDevelopment&UX/user researcher;applied anthropologist;project&case managerSome time ago
I have been asked many times - what is UX?
While explaining I always try to give an example, but in short - user experience includes all the users’ emotions, beliefs, preferences, perceptions, behaviours, accomplishments, also physical and psychological responses, that occur before, during and after use of product/service/system.
What benefit may UX bring to us? So first, user experience research enables a deep, holistic understanding of users. By interfacing with real people having real experiences, UX provides deep knowledge of users’ underlying motivations, expectations and their reasons driving decision-making.
So at the end it helps to solve problems, meet challenges, make decisions and improve the experience of user and increase the adoption of that product or service.
Author of image: Brady Bonus
Rūta DapkūnaitėDevelopment&UX/user researcher;applied anthropologist;project&case manager
Hello Dominykas, I would go first for the generative research, then could be workshop kick off or conversation with stakeholders. Then, interviews in order to understand the problem space. Afterwards participatory design to see what people are thinking. Value proposition generation and desk research could also make a sense. Another interesting methods could be: free listing and also hot air balloon method! What about you?
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