Professionally I grew-up with a mindset 'what gets measured, gets managed.' So I am a strong advocate for quantifying things to make data driven decisions.
But there is always 'the other side of the coin' and the same holds true for measurements.
After reading the book 'The tyranny of metrics' by Jerry Z. Muller, I was very intrigued to get another perspective on this topic:
❗️Anything that can be measured and rewarded will be gamed.
For example, when surgeons are rated according to their success rate, some respond by refusing to operate on patients with more complex conditions.
❗️There is a tendency to simplify problems by focusing on easily measurable elements, but this is rarely the most important thing.
❗️When people are judged by performance metrics, they are incentivised to do what the metrics measure. This often negatively affects risk taking, impedes innovation and degrades purpose of work.
Although metrics have unintended negative consequences, they can be useful when those measured buy into its purposes and validity. This means that developing the measurement system bottom up helps to increase its effectiveness.
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