Agne Nainyte on LEAN Problem Solving Rock StarDigital Transformation | Process Excellence | Women EmpowermentSome time ago
What a great story how Jeff Bezos used a 5Whys technique to find the root cause of a problem. A few pitfalls I have experienced when using 5WHYs in problem solving process: ❌ Start asking WHY too early. 5 whys is effective when we already have a well scoped problem by e.g. using Pareto charts. ❌ Stop with WHY question too early. Tip: usually you know that you found a true rootcause when you can make an action. ❌ Forget to include gemba (actual place where value is created) evidence at each WHY step. This is crucial to show that you don’t rely on assumptions. Most importantly, remember to ask WHY instead of WHO. We cannot ever blame people, it is usually the process to be addressed. https://www.linkedin.com/pulse/use-5-whys-find-root-causes-peter-abilla/
Watch Jeff Bezos Use the 5 Whys Technique To Find Root Causes
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Thomas DesimpelAngel Investor, Polyglot, Real Estate Investor
Thanks for sharing. The story of Jeff Bezos analysing and using the 5 WHYs to find out about that minor accident and eliminating it is really inspiring and also a great example of leading by example. 👌👍☀️
8 months ago
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Agne Nainyte on LEAN Problem Solving Rock StarDigital Transformation | Process Excellence | Women EmpowermentSome time ago
Last year when the air pollution in India 🇮🇳 was at record heights “bottled fresh air" was being sold. This is a sad, yet necessary, example of a temporary countermeasure applied to solve a problem. LEAN problem solving encourages you to consider two types of countermeasures: 👉 Temporary - apply a quick fix to stop the bleeding. 👉 Permanent - prevent the problem from happening again. In most cases you need both, so I hope India's air pollution problem will be addressed with permanent countermeasures. https://nainyte.com/2019/lean/5-steps-to-become-a-problem-solving-rockstar-in-the-digital-era/
5 Steps to Become a Problem Solving Rockstar in the digital era
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Agne Nainyte on LEAN Problem Solving Rock StarDigital Transformation | Process Excellence | Women EmpowermentSome time ago
With the recent developments of artificial intelligence (AI) adoption, more and more people started to worry about the future of their jobs. While the future of work will certainly change, I believe we don’t need to worry as we will always need humans. Humans who are capable to work together with machines and have strong problem solving skills. 👉 Check out my blog post on “5 steps to become a problem solving rockstar in the digital era”. I am interested to hear your experiences with problem solving. Any tips & tricks or handy 🛠 you use? https://nainyte.com/2019/lean/5-steps-to-become-a-problem-solving-rockstar-in-the-digital-era/
5 Steps to Become a Problem Solving Rockstar in the digital era
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Agne Nainyte on LEAN Problem Solving Rock StarDigital Transformation | Process Excellence | Women EmpowermentSome time ago
Yeahh! 🎉 I found the root-causes of my problem, so it’s crystal clear what I need to do next... Well, not always. Problem solving process is not as easy as many think. Although finding root causes is indeed one of the most important and hardest steps, usually you don’t stop there! Once your root-causes are identified and confirmed with #gemba (i.e. actual place where value is created) evidence, then you need to take a short break and synthesize your findings into a logical story line. ❌ Remember! Your root-causes are NOT your countermeasures. Based on the insights from your root-cause analysis, you need to define actions which will influence your problem. Creative thinking here can be handy and don’t forget to target things which are in your sphere of influence. What are your experiences with problem solving? https://nainyte.com/5-steps-to-become-a-problem-solving-rockstar-in-the-digital-era/
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