I don’t know how about you, but I love funny acronyms which have a double meaning.
My long time favorite was always and probably will still stay ELMO - Enough Let’s Move On. But! I just found a new one which I am going to use together with Elmo!
HiPPO 🦛 - Highest Paid Person’s Opinion. Be aware of them because they are not only dangerous animals in the wild, but also in business environments. You don't want that your decision making to be too much influenced by a HiPPO rather than by data and facts.
What are your favorite acronyms?
With the recent developments of artificial intelligence (AI) adoption, more and more people started to worry about the future of their jobs.
While the future of work will certainly change, I believe we don’t need to worry as we will always need humans. Humans who are capable to work together with machines and have strong problem solving skills.
👉 Check out my blog post on “5 steps to become a problem solving rockstar in the digital era”.
I am interested to hear your experiences with problem solving. Any tips & tricks or handy 🛠 you use?
Last year when the air pollution in India 🇮🇳 was at record heights “bottled fresh air" was being sold.
This is a sad, yet necessary, example of a temporary countermeasure applied to solve a problem.
LEAN problem solving encourages you to consider two types of countermeasures:
👉 Temporary - apply a quick fix to stop the bleeding.
👉 Permanent - prevent the problem from happening again.
In most cases you need both, so I hope India's air pollution problem will be addressed with permanent countermeasures.
What a great story how Jeff Bezos used a 5Whys technique to find the root cause of a problem.
A few pitfalls I have experienced when using 5WHYs in problem solving process:
❌ Start asking WHY too early. 5 whys is effective when we already have a well scoped problem by e.g. using Pareto charts.
❌ Stop with WHY question too early. Tip: usually you know that you found a true rootcause when you can make an action.
❌ Forget to include gemba (actual place where value is created) evidence at each WHY step. This is crucial to show that you don’t rely on assumptions.
Most importantly, remember to ask WHY instead of WHO. We cannot ever blame people, it is usually the process to be addressed.