Government institutions are rarely mentioned among best practice examples of successful transformations. But this one beats them all!
In the early 90’s New York was known as a dangerous city full of drug traffickers, murderers and various crimes. The police staff were underpaid and overall staff engagement was low.
The story’s hero William Bratton was appointed as a police commissioner in 1994 and in less than two years he turned the city into one of the safest big cities in USA!
What did Mr. Bratton do to achieve such results?
📌Let leaders face operational challenges by themselves instead on solely showing the numbers. In LEAN we would call it go to gemba.
📌Limited resources to achieve ambitious plans is a well known reality. Instead of staying in a "Pity island", Bratton reallocated his resources in a smarter way. Instead of equal distribution, he placed the officers in places with the most impact.
📌In order to touch PEOPLE with a new transformation strategy, Bratton identified kingpins and put them on a spot light during bi-weekly meetings.
📌Politics! They happen everywhere and you cannot avoid it, but you can learn how to manage it. Early on identify your supporters and "devils" and prepare well articulated arguments.
This weekend I was cleaning up my cupboards and look what I found - TomTom thingies. This made me wonder how is this company doing these days?
After a bit of research I understood that TomTom went through a very impressive digital transformation. They turned from a B2C company selling navigation devices to a B2B data-driven enterprise empowering the future of self-driving cars.
These days TomTom lives and breathes big data by collecting 19 trillion anonymous data points in total! This data is being used to solve mobility issues, manage traffic real-time and empower e-vehicles of the future.
Truly impressive and inspiring digital transformation by TomTom.
It is becoming more and more evident that business professionals need to collaborate better with IT colleagues and vice versa. There is simply no other way to drive successful digital transformations.
So mutual understanding of each other’s work is crucial here. While these days we have quite many online trainings and webinars on technology skills, business understanding for IT professionals is less covered, in my opinion.
When I get asked by technology gurus who want to better understand business, I always recommend this book - “Value Drivers” by Mark C. Scott. Even though it doesn’t read like an easy ‘novel’, it provides a great holistic view how to look at business from end2end perspective.
Any other book recommendations from others?
Digital transformation heat wave is high these days and it doesn’t seem to go away any time soon! But still so many of those digital initiatives start with huge enthusiasm, yet end up with disappointment.
So what can we learn to increase success rates of digital transformations in business organizations? This time I thought to take a look at LEAN thinking and see what inspiration we could take from there.
What are your lessons learnt from driving digital transformation?